Refund policy
Return & Refund Policy
We hope every Aurea Diaries piece becomes a part of your everyday story.
If for any reason your purchase doesn’t feel right, you may request a return within 14 days of delivery.
Eligibility for Returns
To be eligible for a return:
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Item must be unworn and in its original condition.
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Item must be returned in its original packaging.
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Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
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Earrings, due to hygiene reasons.
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Sale or clearance items.
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Gift cards.
Refund Process
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Return Shipping
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Original shipping fees are non-refundable.
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Return shipping costs are the responsibility of the customer.
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We do not provide prepaid return labels unless the item is defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue. We will review the situation and work with you to make it right.
How to Start a Return
To begin a return, please contact us at:
Please include:
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Your order number
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The item(s) you wish to return
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The reason for the return
We will provide further instructions once your request has been reviewed.
